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Terms of Service

Last updated: April 2026

Acceptance of terms

By creating an account or using BioPhysique Health Hub you agree to these Terms of Service. If you do not agree, you may not use the service.

Eligibility

  • Must be 18 years or older
  • Must have legal capacity to enter a contract
  • Must provide accurate information during registration

Description of service

BioPhysique Health Hub is an educational platform that facilitates professional review of blood test results by qualified biochemists and practitioners. The service includes marker analysis, nutrition recommendations, supplement recommendations, and messaging between users and reviewers.

What the service is not

This service is not medical advice, diagnosis, or treatment. Reviewers are not acting as your treating doctor unless explicitly established otherwise. Please read the full medical disclaimer.

Your responsibilities

  • Provide accurate health information
  • Do not share your account with others
  • Do not use the service for emergency medical situations
  • Consult your GP for medical decisions

Payment and refunds

Fees are disclosed at the point of purchase. Refund requests should be submitted within 7 days of your review being published. Refunds are considered on a case-by-case basis at our discretion.

Intellectual property

Content you upload remains your property. By uploading you grant us a licence to process, display, and analyse that content for the purpose of providing the service. Platform content including reviewer written analysis is licensed to you for personal use only.

Prohibited uses

  • Reverse engineering the platform
  • Automated scraping or data extraction
  • Sharing accounts
  • Misrepresenting identity or qualifications
  • Uploading content you do not have rights to

Account termination

We may suspend or terminate accounts that violate these terms. You may close your account at any time through your settings.

Limitation of liability

To the maximum extent permitted by Australian law, BioPhysique Health Hub and its operators are not liable for any indirect, incidental, or consequential damages arising from your use of the service.

Governing law

These terms are governed by the laws of Queensland, Australia. Any disputes will be resolved in Queensland courts.

Changes to terms

We may update these terms from time to time. Continued use after notice constitutes acceptance of updated terms.

Contact

Questions about these terms? support@biophysique.au